Effective Date: 03/12/2024
At Thodupuzha Media, we are committed to maintaining the highest standards of journalism and content integrity.
We value the trust and confidence that our readers place in us. As part of our commitment to transparency and accountability,
we have established a structured grievance redressal mechanism to address concerns related to our published content, services, or other interactions with our platform.
Objective
The primary aim of this grievance redressal process is to provide an efficient and transparent mechanism to address complaints
and ensure a fair resolution for all stakeholders. We strive to uphold ethical standards and continuously improve our services
based on constructive feedback from our readers.
Scope
This grievance redressal mechanism applies to:
- Complaints related to news articles, features, or other content published on https://thodupuzhamedia.com.
- Concerns regarding factual inaccuracies, misleading information, or any content deemed inappropriate or offensive.
- Feedback about the functioning, design, or accessibility of the website.
- Any complaints concerning copyright infringement, plagiarism, or unethical practices.
How to Submit a Complaint
To ensure prompt attention and resolution, we request you to follow these guidelines while submitting your grievance:
1. Write to Us
– Email your complaint to thodupuzhamedia@gmail.com with the subject line “Grievance Redressal.”
– Alternatively, you may send a written complaint to our office address: Thodupuzha Media, Thekkechira Temple Arcade, Thodupuzha, Kerala – 685607.
2. Provide the Following Details
Ensure your complaint includes:
- Full name and contact information (email address, phone number).
- A clear description of the grievance, including the specific content or issue.
- URL or reference to the content in question, if applicable.
- Any supporting evidence or documents to substantiate your complaint.
3. Timelines for Submission
Complaints should ideally be raised within 30 days of the publication of the content in question.
Our Process
We follow a structured process to ensure fair handling of all grievances:
1. Acknowledgment
Upon receiving your complaint, we will acknowledge it within 48 hours via email or phone.
2. Review and Investigation
The grievance will be thoroughly reviewed by our editorial and legal teams to assess its validity and relevance.
For complaints related to factual inaccuracies or errors, we will verify the information from reliable sources.
3. Resolution
Depending on the nature of the grievance, we will take appropriate corrective actions, which may include:
- Publishing corrections, clarifications, or updates.
- Removing content that violates our policies or ethical standards.
- Providing a formal response to the complainant explaining our findings and actions.
We aim to resolve all grievances within 15 working days of receipt.
Escalation
If you are dissatisfied with the resolution provided, you may escalate your complaint to our senior editorial management
by emailing chiefeditor@thodupuzhamedia.com.
Commitment to Transparency
We are dedicated to fostering an open and constructive dialogue with our readers. Our grievance redressal mechanism is designed to enhance accountability,
build trust, and ensure that we adhere to ethical journalism standards.
Contact Information
If you have any questions or require further clarification regarding our grievance redressal process, please contact us:
- Email:thodupuzhamedia@gmail.com
- Phone: +91 94477 45274
- Address: XIII/762 ,Thekkechira Temple Arcade, Thodupuzha, Kerala 685607
At Thodupuzha Media, your feedback is invaluable in helping us serve you better.
Thank you for being an integral part of our journey.